The lucky owners of new HomePod devices have a lot of questions concerning its functionality, characteristics, and other features. The primary problem which may show up is, of course, being unable to connect the device to the network. Without it, the gadget does not make sense.
In most cases, this situation means inability to define the MAC address properly. MAC address stands for the network address. You should mention it to start using the device. Once you identify the address, it is important to enlist it to the network as such that belongs to a trusted device.
No matter whether a user decides to apply an unencrypted network or WPA2 Enterprise (802.1x), he/she should still define the MAC address initially. Once you learn the address, supply it to a web form to activate the gadget.
If none of the possible solutions listed below work, move on to the rest of the article.
- AirPort Utility application on Mac/iOS device: no sign of the HomePod device.
- Wireless diagnostics applications on Apple computer: no sign of the device.
- KisMac software: no sign of the HomePod device.
In case you have faced these scenarios, read this piece of advice to get a proper solution.
Expert Opinion on Using HomePod
You should know that HomePod does not support captive/subscription networks. In case you install HomePod to apply one of such networks, start with reinstalling HomePod and setting the device once more on a various Wi-Fi network. If the gadget shows no signs of life, contact Apple Support.
It may be necessary to install the HomePod on a network account without MAC registration to get the MAC address. Mind that some HomeKit devices do not reveal MAC ID in the Home App even once the installation is over.
More Traditional Approaches to Solving the Problem
In the past, the developers used to mention MAC addresses on the packaging surface/box. Today, it does not always work this way. Still, if you cannot find the address on the device’s original box, think about deactivating MAC address filtering on the router. Next, detect the connected devices in the router config pages. Re-enable the MAC address filtering. Add the HomePod device.
Some HomePod owners have discovered an original approach to detecting HomePod MAC address. Learn this address and share with your UNI to add it in order to bypass the installation procedure.
- Check whether HomePod is about to be paired. Reset the device in another case.
- Connect iOS device to a Wi-Fi hotspot.
- After the target phone is connected, begin the pairing procedure with HomePod.
- The installation must be over to go on. On the chosen Android device, consider the list of devices connecting to it.
- Notice the HomePod option and click on it. That is when you can view the MAC address.
- Share this information with the network provider so that he can add it.
- Delete HomePod from the Homekit application.
- Reset the HomePod manually this time.
- Connect the iPhone or iPad to the Wi-Fi.
- Then, begin to pair with HomePod without any obstacles.
At least one of the offered troubleshoots should work.