How to Identify Legitimate Emails from the iTunes Store?

Apple users may receive emails from different services, including the iTunes Store. Facing a scam, however, is not a rare thing. Is there a way to tell if the email you’ve received is a legitimate one? Absolutely!

Note: the iTunes Store or other Apple services will never request any personal or sensitive account information like passwords, credit card numbers, etc. via email.

Users have reported receiving email messages with attachments/links to untrusted websites from suspicious senders. The emails looked as if they are from the iTunes Store. Very often, the email attachments contain viruses or malware and mustn’t be opened!

Never enter your Apple account information on any website unrelated to Apple. The Apple websites that might require sensitive account information have in their address. These are websites like,, and as an exception.

What Is Phishing?

Phishing is a malicious attempt to get sensitive account information (usernames, passwords, credit card details) acting as a credible entity in electronic communication. Remember: All account-related activities can be done through the iTunes app only, not through a web browser. The iTunes Store will never request providing the following information via email:

  • Social Security Number;
  • Mother’s maiden name;
  • Full credit card details;
  • Credit card CCV code.

The people who aim to hijack your personal information and get access to your bank accounts often build websites looking similar to iTunes. The sole purpose of ‘phishers’ is to steal your account information. Typically, a user receives a fraudulent email encouraging to click on a link to visit one of the phishing online resources. The most popular excuse is to “update account information.”

What to Do if You Have Received a Malicious Email/Text Message?

Read on to find out what measures you should take if you’ve received a malicious email. Also, you will find out how to act if you have experienced a phishing attempt and your Apple account information has been compromised.

Here are the warning signs to identify phishing scams:

  • Sender’s email address or phone number doesn’t match the company name it’s sent from.
  • Your email address or phone number differs from the information you provided to that company.
  • The message starts with an impersonal greeting (Dear client/customer) instead of addressing you by the name.
  • The link in the email looks legitimate but takes you to a site with a different URL that doesn’t match the official company’s website.
  • The message style and content significantly differ from the previous messages received from the company.
  • The email or text message requests sensitive personal information (credit card number, account password).
  • The email a suspicious attachment.

The scammers copy email/text messages from legitimate companies to lure you into providing personal information and passwords. If you receive a request for an account information update, perform this only in iTunes or on a legitimate page, such as the online Apple Store. Important: in case you have received a suspicious email, notify iTunes Customer Support immediately!