iTunes Cannot Recognize an iPhone, iPod, or iPad. What to Do?

From time to time, we connect our iOS devices to a computer to transfer the purchased applications, copy a movie, create a backup, etc. However, sometimes that the iTunes app simply doesn’t see the connected iPhone, iPod or iPad. What to do in such a situation?

iphone usb on macbook airIf the app doesn’t recognize your device connected with the USB cable to the computer, you can see a window with an unidentified error or 0xE error. When this happens, adhere to the following instructions. After completing each step, try reconnecting the gadget.

  1. First, check which iTunes version is installed on your computer. This should be the latest version compatible with your computer.
  2. Also, you should ensure that your computer, running Windows or Mac, works on the latest software version.
  3. Check if the device is on.
  4. If the message “Trust this computer” appears on the screen, you need to unblock your device and choose Trust.
  5. At this point, it is recommended to disconnect all USB-accessories from the computer, except for iPhone/iPod/iPad.
  6. Do not forget about other USB ports. Try to connect the device to each one in turn. As an option try another USB cable.
  7. Next step is to reboot your Mac (Windows computer), as well as the devices that you are trying to connect.
  8. It also makes sense to connect the iPhone/iPad/iPod to another laptop/desktop. If the error persists, you need to contact official Apple support.

Below you can find other recommendations for fixing this error on your computer.

If you have a Mac, do the following:

  1. Click on the Apple menu while holding down the Option button. Tap System Information/System Report.
  2. On the left, you will see a list in which you need to choose USB.
  3. If in the USB device tree iPhone/iPad/iPod is displayed, you need to uninstall the third-party If the above-mentioned devices are not shown, contact the specialists at official support service.

If you have a Windows computer:

To uninstall the Apple Mobile Device USB Driver, adhere to the instructions below.

  1. First, unplug the device from your computer.
  2. Connect the iPhone/iPad/iPod again to your computer. iTunes may be opened, but it needs to be closed.
  3. Then open the Run window by simultaneously pressing Windows+R.
  4. In the opened window, enter the following:

%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers

  1. Confirm the action by pressing OK.
  2. You will see a file usbaapl64.inf or usbaapl.inf. To install it, right-click, then choose the Install option. Other files with names usbaapl or usbaapl64 may appear. You should install the file in .inf format.
  3. Having unplugged the gadget from the computer, reboot your PC/notebook.
  4. After reconnecting the device, start iTunes.

If the previous steps were not successful

It’s worth making sure that the Apple Mobile Device USB Driver is installed. To do this, open the Device Manager, following the recommendations below.

  1. Launch the Run window by pressing the Windows+R button combination.
  2. In the window that opens, enter devmgmt.msc. After that, confirm the action by clicking OK. As a result, the Device Manager window opens.
  3. Then go to the section USB Controllers.
  4. Find here the Apple Mobile Device USB Driver.

Apple Mobile Device USB Driver is not displayed, or Unknown Device is shown:

  • Use another USB cable to reconnect iPhone/iPad/iPod to your desktop/laptop.
  • Try to connect the iPhone/iPad/iPod to another computer. If this attempt failed, and the error is displayed again, contact official support service.

Apple Mobile Device USB Driver is displayed with an error sign:

If you see an error icon alongside the Apple Mobile Device USB Driver icon, follow the next instructions:

  • Start the Apple Mobile Device again.
  • If you have problems with third-party software, find and fix them. Further, it is necessary to reboot the computer.
  • Once again install usbaapl.inf or usbaapl64.inf.

If after all attempts, you could not connect your iPhone/iPod/iPad to your computer, you should contact specialists at official support.