What Should You Do if iTunes Won’t Recognize Your iPhone?

iphone apps and data
Source: support.apple.com

Some Apple users were unable to establish a connection between their handheld devices and iTunes installed on their Mac or Windows PC. Whenever they connected their iPhone, iPad, or iPod to the computer using a USB cable, iTunes wouldn’t recognize their device. In some cases, an unknown error or “0xE” error alert would show up. Follow this brief guide and try to connect your iPhone or other Apple device again at each stage of the process:

  1. Ensure that the latest version of iTunes is installed on your computer.
  2. Check if your Mac or Windows PC has its software updated.
  3. Verify if your iPhone is on.
  4. If a ‘Trust this Computer’ alert shows up, confirm by unlocking your iPhone and tapping ‘Trust.’
  5. Disconnect all USB accessories from your Mac or PC except for your iPhone.
  6. Check all USB ports to see if there is a possible connectivity problem. Try a different Apple USB cable.
  7. Restart both iPhone and your computer.
  8. Try connecting your iPhone to another computer. If the attempt fails on another computer, address Apple Support.

Enter the iPhone Passcode to Connect to iTunes

What to do if there is no visible connectivity problem between the devices, but iTunes still won’t recognize your iPhone?

  1. Connect your iPhone to iTunes.
  2. Right-click on iPhone in the left sidebar of the iTunes window, then click ‘Backup.’
  3. Next, you will see the ‘iPhone is locked with a passcode, please try again later’
  4. Enter your screen lock passcode to unlock the iPhone.

Note: Entering the wrong passcode six times in a row on your iPhone will disable the device. In case your old passcode is impossible to obtain, remove it by erasing your iPhone with iTunes.

Erase your iPhone using iTunes to remove an old Passcode

restore iphone backup
Source: support.apple.com

Remove the old passcode by wiping your iPhone with iTunes:

  1. Connect your iPhone to a Mac computer or Windows PC you previously synced with.
  2. Launch iTunes. If a passcode request shows up, try another computer you synced with before, or use a recovery mode.
  3. Next, iTunes will sync your iPhone and make a backup.
  4. When finished, click Restore iPhone
  5. Once you get to the Set Up screen while restoring your iPhone, select ‘Restore from iTunes backup.’
  6. Choose your iPhone in iTunes.
  7. Check the date and size of available backups to pick the most relevant one.
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