What to do if you suspect your Apple ID has been compromised? Apple users have reported seeing ‘virus’ alerts while surfing the web. Others have reported receiving suspicious phone calls from someone pretending to be ‘Apple support.’ Does your iPhone, Mac, or other Apple gadget have viruses? Should Apple support staff request the account name and password?
Remember: if anything like this happens to you, most likely you’ve been chosen as a scam target.
Means like fake emails, ‘virus’ warnings, text messages, and phone calls are fine for the scammers. The crooks will try to lure you into providing your personal information (Apple ID password or credit card details). Read on to protect your sensitive account information and avoid scams.
How to Protect Your Apple ID?
Refrain from sharing your Apple ID password or temporary verification codes with third parties. The real Apple support will never request this information for troubleshooting purposes.
Protect your Apple ID with two-factor authentication and take all available security measures to protect your Apple ID. Change your password right away, if you suspect your Apple ID has been compromised.
How to Avoid Apple Pay Scams?
Similar to other private transactions between the two parties, sending or receiving money via Apple Pay is vulnerable to scams.
What to Do If You See Pop-up Alerts or Ads?
What to do if you stumble upon pop-up ads/alerts warning about a specific problem with your Apple device? These alerts appear as if they’re coming from the operating system directly (iOS or macOS, regardless). In reality, they are a scam meant to make you call a fake ‘support’ number or purchase an app to fix the ‘issue.’ Never call any suspicious numbers! Leave that page immediately by closing the window/tab.
How to Deal with Suspicious Phone Calls or Voicemail?
Phone number spoofing is another method used by scammers. With flattery and threats, they persuade you into providing the sensitive information, money, or even iTunes gift cards.
In case you get an unsolicited call, verify the caller’s identity. If you suspect the caller isn’t who he’s claiming to be, hang up and contact Apple directly.
How to Deal with Phishing Emails or Text Messages?
The crooks copy the corporate style, letterhead, and official emails/text messages from legitimate companies. They send out phishing emails or text messages to trick you into providing sensitive information, passwords, or payment details. The need to edit or update personal information is the usual pretext.
Important: Never open the links or attachments in suspicious messages!
In case there is a necessity to update personal information, address the Apple company directly.
How to Report Scam Emails to Apple?
Always report the instances of receiving suspicious emails, phone calls or other forms of scam attempts. Forward the email messages to Apple with complete header information. Do the following to report the phishing emails:
- In macOS Mail app, choose the email → Forward as Attachment (found in the Message menu in the top part of the screen).
Apple monitors all phishing email addresses, so do the following to help prevent further scam attempts:
- In the event of receiving a suspicious email looking like it’s from Apple, forward it to email@example.com.
- If you want to report spam or other suspicious emails received in your iCloud.com, me.com, or mac.com Inbox, please forward them to firstname.lastname@example.org.
- If you want to report spam/other suspicious messages received in iMessage, alert Apple by tapping Report Junk under the scammy message.