iPhone users can face an unnerving situation when their device doesn’t turn on and/or shows nothing but a black screen. Rebooting the smartphone doesn’t help, and restoring the device to its factory settings becomes impossible because its serial number isn’t recognized by iTunes. If you’re sure your iPhone is charged and this is not a battery-related issue, continue reading.
Using the iPhone recovery mode can be helpful in these cases:
- iTunes says the iPhone is in recovery mode or doesn’t recognize the device.
- The Apple logo freezes on the screen for a long time with no progress bar.
- The “Connect to iTunes” message shows up.
How to Use iPhone Recovery Mode?
If the situation is critical, using the recovery mode can help erase the device and restore it back to normal. In case you previously used an iTunes or iCloud sync, try restoring your iPhone from backup after the recovery process is complete.
- Switch off the iPhone. If it won’t turn off, press and hold down Home and Sleep (Wake) buttons at once and wait for a few seconds until the device turns off.
- Connect the iPhone to your computer using a USB cord.
- Hold down the Home button on the iPhone while plugging the USB cord into it.
- As soon as the “Connect to iTunes” message shows up, release the Home button. If it doesn’t, go back and repeat steps 1-3 once more.
How to Solve the Issue Using DFU Mode?
One of the suggested ways to fix this problem is entering the DFU mode on your iPhone. DFU, or Device Firmware Update, allows restoring Apple devices from the most critical states.
On iPhone 6s and below, iPhone SE, iPod touch, iPad
- Connect your iOS device to a computer with a USB cord.
- Press and hold down the Home and Lock button at the same time.
- Wait 8 seconds and release the Lock button, while holding down the Home button. If you hold down the Lock button for over 8 seconds, the Apple logo may appear.
- Once the device enters the DFU mode, nothing will display on the screen. If iTunes is launched, you may get an alert that an iOS device in recovery mode was detected.
- In case a message saying you need to connect your iOS device to iTunes appears on iPhone’s display, repeat steps 1-4.
On iPhone 8, iPhone 8+ and iPhone X
- Connect your iPhone to a computer with a USB cord.
- Quick-press the Volume Up button, then the Volume Down button
- Press and hold down the Side button, wait until the display turns black.
- Press and hold down the Side button and Volume Down button at the same time.
- Wait 5 seconds, then release the Side button, but continue pressing the Volume Down button. If you hold the Side button for over 5 seconds, the Apple logo will appear.
- As soon as your iPhone enters the DFU mode, nothing will display on the screen. If iTunes is open, you will get an alert that an iPhone in recovery mode was detected.
- In the event a message saying you need to connect your iOS device to iTunes shows up on iPhone’s screen, repeat steps 1-6.
If none of the above methods helps to resolve the issue, don’t hesitate to contact Apple support.