Has your primary payment method been declined? Do you have a billing issue with purchases in the iTunes Store? For starters, update your billing information to pay the arrears. If you have a balance unpaid from the previous purchase, you will see an alert asking to edit the billing information. It is possible to change or modify billing information on your iOS devices in Settings, or on your Mac or Windows PC in the iTunes app.
Pay attention to the following:
- Check if your name and address match the data provided by the bank.
- See if the currently used payment account is active and in good standing.
- Make sure there is enough credit in your payment account to cover the expenses (especially if you use the store credit).
- Check out the available payment methods in your area of residence. In case you have an unpaid balance, selecting None is impossible.
Once you set or update the default payment method, the iTunes Store will try charging the outstanding orders using the newly provided payment method.
To check if there are any unpaid charges or purchases, take a look at your purchase history. It will show the recently made purchases/paid charges first. Viewing the transaction details for a specific purchase is possible. Tap the arrow located to the right of the total cost billed on your iPhone, iPad, iPod touch device. If you’re using a Mac or Windows PC, click the Order ID number located on the right to the order date in iTunes.
If users of the Family subscription see the billing issues alert, the family organizer (the person in charge of the Family Sharing) has to edit or update the billing information.
How to Avoid the Possible Payment Issues?
Here’s what you can do to prevent any possible payment related issues. Remember that all payments are disputable so that you can get help regarding the purchased items. It is possible to report a problem, look through the list of purchases, receipts, or contact Apple Support about the purchase-related issues.
How to Prevent Unpaid Balances or Arrears?
If someone else besides you can make payments using your Apple ID or available Apple devices, do the following:
- To prevent small children from purchasing on your behalf, set up restrictions/parental controls on your iOS device, or in iTunes on your Mac or Windows PC.
- View, modify or cancel automatic subscriptions renewal.
- Set a limit to in-app purchases.