How to Return Missing VPP Content in Apple Configurator 2?

Apple Configurator 2 is a perfect solution for setting up multiple iOS devices. The app allows easily configuring and deploying software on several iPads at once. Apple Configurator 2 goes hand in hand with Volume Purchase Program (VPP), which is Apple’s attempt to facilitate bulk purchasing and deployment of apps for businesses. Once an organization creates and registers a VPP account, it can search Apple App Store for the needed app and purchase as many licenses as needed. After the company pays for the apps, it receives confirmation of its order, redemption codes, and URLs. Then, an IT administrator of the business entity can send the URLs to employees, thereby allowing them to install the prepaid software. It is a much more convenient way of acquiring apps for professional iOS devices then asking workers to buy software on their own and reimbursing them later. The redemption URLs can be even pushed directly to local USB-connected iOS devices via Apple Configurator 2 by a workgroup administrator. However, it only works if there are 30 or fewer devices.

Just like any other app, Apple Configurator 2 sometimes fails to deliver excellent service. Specifically, some of its users complain about not being able to find apps purchased with a VPP account in the utility. After creating a blueprint and clicking on the Add button, a user is presented with the Finder window instead of an apps list. The article has been written to help Apple users properly address the issue.

What Should Be Done to Return Missing VPP Content

First of all, it is necessary to check how apps have been acquired. Basically, there are two distribution methods: redemption codes and managed distribution. With redemption codes, a company can transfer the right of app ownership to an iTunes account of its employee. It should be borne in mind, however, that once a code has been redeemed, it is impossible to recycle it. Managed distribution, on the other hand, comes in handy when a company wants to retain ownership of the purchased apps. It is possible to use Apple Configurator 2 to revoke or transfer apps to another device.

Taking into consideration the fact that device-based assignment helps to tie a license to a device, it is possible to ensure that when an employee leaves a company, the app will still be on the device. There is no need to enter Apple ID credentials to install and use an app in such a case. If an administrator has acquired apps via managed distribution and used device-based assignment, they won’t be able to see their VPP contents without entering licenses associated with iOS devices. It should be mentioned that if a user wants to migrate their unredeemed redemption codes to managed distribution, they can do so in Apple Configurator 2. Note that the migration cannot be reversed.

Sometimes a VPP token expires, which leads to the disappearance of VPP apps. The tokens expire after one year; therefore, they have to be regularly updated. It can be done by doing the following:

  1. Log in to a VPP account;
  2. Go to Account Summary;
  3. Click on the Download Token link;

volume purchase program

  1. Log in to mobile device management (MDM) client;
  2. Locate a downloaded .vpptoken file;
  3. Upload the token;
  4. Ensure that the token has been validated by checking its expiration date.
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