How to Fix a USB Driver Error for Apple Handheld Devices?

Users of handheld Apple devices sync them with both Windows PC or Mac computers. They may experience a connectivity problem caused by a missing USB driver error after the latest Windows 10 and iPhone upgrades.

Solution for Mac

  1. To access the System Information/System Report, press the Alt (Option) key and press the Apple menu.
  2. The list containing all available hardware and network settings will appear. In the left pane, select USB.
  3. Most likely your iPhone or other Apple device iPad, or iPod is located in the section under the USB Device Tree. This means the ‘outside’ security app installed on your Mac is causing an issue with iTunes.
  4. Remove any alien security application and recheck the System Information.
  5. In case, no handheld devices are listed under the USB Device Tree, address Apple Support with this issue.

    mac usb devices
    Source: apple.com

Solution for Windows PC

If you face a connectivity issue on Windows PC, install the Apple Mobile Device USB driver once again.

  1. Disconnect your Apple gadget from the PC.
  2. Connect your device again. Quit the iTunes app if it opens.
  3. Hold down the Windows-R key combination to launch the Run application.
  4. Once the Run window shows up, type in the following command and confirm by clicking ‘OK’:
    \%Program Files%\Common Files\Apple\Mobile Devices\Support\Drivers.
  5. Locate the file named inf (usbaapl.inf), and right-click on it, and then choose Install.

windows usb driverIn case there are no mentioned files, install the one with .inf filename extension. Alternatively, right-click an empty area in the File Explorer Window->View->Details to locate the needed the Setup Information file.

  1. Disconnect your iPhone, iPad, or iPod and restart the PC.
  2. Connect your Apple handheld device, then launch iTunes app.

To solve the connectivity problem, you may need to update the current version of Apple Mobile Device Support installed on your Windows PC.

  1. Go to Device Manager and find your iPhone, iPad or iPod under the Portable Devices Tree.
  2. Right-click on your Apple device, then choose “Update Device Driver.” From the menu.
  3. Select the ‘Drivers’ folder following the installation route C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers.
  4. Click ‘Next’ and wait for the driver to install.

Once finished, the “Apple Mobile Device USB Driver” will show up in the Device Manager under the section called “Universal Serial Device USB Driver”.

Solution for Possible Problems

connected usb devices

In case your device is still not recognized, go to Device Manager and check if the Apple Mobile Device USB driver is installed.

  1. Hold down the Windows-R key combination to launch the Run application.
  1. Enter the following command devmgmt.msc, and click OK to confirm.
  2. Once the Device Manager window appears, find and unfold the section for Universal Serial Bus controllers.
  3. Search for the Apple Mobile Device USB driver.

No Apple Mobile Device USB Driver/Unknown Device:

  • Try using a different USB cable to connect your iPhone, iPod or iPad to your Windows PC.
  • Try connecting your handheld Apple device to another PC.

If the problem persists, address Apple Support.

Apple Mobile Device USB Driver Error:

In case there is an error symbol, , or   next to the Apple Mobile Device USB driver, do the following:

  1. Relaunch the Apple Mobile Device Service on Windows PC.
  2. Fix the issues or uninstall the third-party security applications, and restart your computer.
  3. Re-install the usbaapl64.inf or usbaapl.inf file.
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