What to Do if Boot Camp Doesn’t Recognize Keyboard and Mouse

A substantial benefit of having a Mac is that one can run both macOS and Windows on it, which provides a user with the extended functionality and access to a panoply of software. Everyone trying to install Windows on their Apple machine knows that Boot Camp is the most efficient way to accomplish this task. The dual-booting functionality of Mac allows splitting a drive into two partitions that can be accessed whenever a user needs to run either macOS or Windows-specific software. Unfortunately, those who try to turn their Apple computer into a Windows-enabled machine with the help of Boot Camp sometimes run into errors during the installation process. For example, a computer screen can turn black or show distorted images. Many Mac users also report that their keyboard and mouse stop responding when they attempt to install Windows on a drive partition. The article helps to overcome such errors.

What Needs to Be Done

To correct the issue, it is necessary to download the latest support software issued by Apple. Among the support software, there is autoattended.xml file, which allows Windows to use drivers of input devices. Without this file, Windows won’t recognize mouse and keyboard. To download and install the essential support software, it is necessary to restart the installation process. Follow the steps below to install Windows with a downloaded ISO image:

  1. From the Go menu, select the Utilities;
  2. Locate and launch Boot Camp Assistant;
  3. Click on the Continue button;
  4. Select the Create a Windows 7 or later install disk option;
  5. Select the Install Windows 7 or later version option;
  6. Select the Download the latest Windows support software from Apple option;
  7. Click on the Continue button;
  8. Connect a USB drive to a Mac on which Windows Support Software will be installed (Note that all data stored on the drive will be erased);
  9. Use the onscreen instructions to install the drivers and complete the Windows installation process.

It is also possible to conduct the installation of Windows from a DVD. However, the process is more complicated. To avoid installation errors, follow these steps:

  1. Put an installation DVD into an optical drive of a Mac;
  2. From the Go menu, select the Utilities;
  3. Launch Boot Camp Assistant;
  4. Click on the Continue button;
  5. Select the Download the latest Windows support software from Apple option;
  6. Select the Install Windows 7 or later version option;
  7. Click on the Continue button and connect a USB drive for the installation of Windows Support Software (Keep the USB connected to the Mac);
  8. In a window that opens, create a partition for the installation of Windows (use a slider to select its size);
  9. After the partition is created and the Mac restarts, press and hold the Option key;
  10. Release the key when a window with drive options appears (if a user has failed to press the key, it is necessary to reboot the Mac and try again);
  11. Click on the installation DVD icon;
  12. Click on the arrow underneath the icon;
  13. Follow the onscreen instructions to complete the installation process.

If a user follows closely the steps listed in the article, they shouldn’t encounter any errors during the installation process.

 

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